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If a USB device in the Device menu is grayed out, this means that the device is in use on the client computer and is not available for USB redirection. When using a USB memory stick on Mac OS X platforms, for example, you may need to eject the device to make it available for USB redirection. From the Viewer toolbar, click the Ctrl-Alt-Del icon to instantly send the Ctrl-Alt-Delete command to the customer's computer. From the Application menu, select Tools Send Ctrl-Alt Delete. Send Chat Messages. From the Viewer toolbar, click the Chat icon to launch the Chat window on the agent side and send chat messages to the customer.

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• 4Display

The session settings are displayed toolbar.See also: Permissions

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Connection State

The connection state indicating whether AnyDesk is connected to the server or is in session.

• ready
• in a session
• connecting to the network

System-Information

Displays system information and session permissions of the remote device.

Actions

• Request Elevation: Request administrative permissions for AnyDesk on the remote side. For this the remote side needs to accept the UAC Request.

• Switch sides: Changes the direction of the presentation. Use this feature if you want to show something on your desktop to the remote user during a remote support session.

• Ctrl + Alt + Del: Invokes the secure attention sequence on the remote machine (pressing these keys cannot be transmitted directly by AnyDesk, as the operating system does not permit it for security reasons). This option is only available if AnyDesk is installed on the remote machine or AnyDesk ist started with administrative rights.

• Take screenshot: Saves the current session image to: %homepath%PicturesAnyDesk

Display

Options to adjust the appearance of the session:

View mode

• Fullscreen mode: Switches AnyDesk to Fullscreen mode. (faster)

• Original: This option displays the image untouched in original remote resolution. If the remote desktop does not fit, the view will be scrolled to the mouse cursor position. In case the remote monitor needs less area than the local monitor, grey bars are inserted at the sides.

• Shrink: This option shrinks the displayed image if necessary to ensure that it fits into the available screen space. Instead, grey bars are inserted at the borders.

• Stretch: Unlike the above option, it stretches the image to cover the available screen. The image might appear blurry, if the remote monitors resolution is much lower than the local resolution.

• Auto Adopt Resolution: When AnyDesk is in window mode and the remote display panel doesn't fit into the Main Window, this option reduces the remote resolution to let it fit into the available window. This option works for both directions lowering the resolution for a smaller window, or increase it for a window bigger than the displayed remote panel. In the best case, the resolution is equal on remote and local side, when using this option.

Quality

These settings determine the perceived quality of the connection. This is a trade-off between reaction speed (low lag) on the one side, and good rendition of the remote image on the other side.AnyDesk performs a detection of the connection quality during every session preamble. You can choose how the results of the connection quality measurement affects the rendition of the remote machine.

• Best audio/video quality: This mode has the best rendition but at the highest cost of transmitted data. Use this mode with fast connections. You can select this mode on slower links as well if your work involves few data intensive operations, such as using a text editor.

• Balanced: If selected, AnyDesk tries to choose the best trade-off between laggyness and image/audio quality.

• Optimize reaction time: Choose this mode if you want the best reaction time and a feeling as if there are no transmission programs involved at all. This can visibly affect the image quality, depending on the connection speed.
• Preserve details: Choose this mode and 'Best audio/video quality' for a Lossless image.
• Detect connection speed: If you unselect this option, the measured bandwidth is not used as a basis for selecting the quality. Instead, three predefined parameter sets are used. Not recommended. Use this mode if you suspect an error in the measurement of the connection quality.

Apart from image quality (which is DeskRT quality for GUI data and video/vp8 quality for fast moving natural images) and audio quality, some effects of the graphical user system will be disabled if needed in order to keep the bandwidth requirement low.

Visual Helpers

• Show remote cursor: Determines whether AnyDesk renders the remote users cursor. This enables the user on the remote side to point you something.

• Show move/size-helper: For slow internet connections, moving or resizing windows can get too slow for fluent work. Check this option so AnyDesk immediately shows the position of the remote window by overlaying a purple transparent rectangle.

Local Permissions

Controls the interaction with the user of the remote device. Options not available or denied by the remote client are grayed out or display a denied symbol.The setting is saved per ID and is persistent across sessions.

• Transmit sound: Choose whether to receive the remote sound given that the remote client has transmission enabled.

• Control mouse and keyboard: Select this option if you only want to view the remote image and do not want to interfere with the remote user by accident.

• Synchronize clipboard: If enabled, the clipboard is synchronized (Text and files). Both sides need to have the feature enabled.

• Block users input: Lock keyboard and mouse on the remote device. Useful to prevent interactions of the remote user with the session.
  

Available if AnyDesk is installed or running with administrative privileges on the remote device.

• Lock remote account on session end: Activates the lock screen on the remote device on session end as if triggered by ❖ + L.

• Enable privacy mode: disables screen and input from the remote device. Disabled by default and only available during unattended sessions.

Whiteboard

See Whiteboard

1.5. Making Configuration Changes During a Session

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Oracle Virtual Desktop Client provides the following ways of making configuration changes during a session:

• Full screen mode. Use the toolbar.

  See Section 1.5.1, “Using the Toolbar”

• Windowed mode. Use the menu bar.

  See Section 1.5.2, “Using the Menu Bar”

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In full screen mode, a toolbar enables you to make configuration changes during a session.

To display the toolbar, move your mouse to the bottom of the screen.

Figure 1.4. Full Screen Mode Toolbar

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The toolbar includes the following icons.

• Pin. By default, the toolbar hides automatically when not in use. Click this icon to make the toolbar stay on screen. Click again to revert to the default behavior.

• Minimize Window. Click to minimize the window.

• Window Close. Click to close the window and disconnect from the session.

The toolbar also includes menu options. The available menu options are described in Section 1.5.3, “Supported In-Session Configuration Settings”.

In windowed mode, a menu bar enables you to make configuration changes during a session.

Figure 1.5. Windowed Screen Mode Menu Bar

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The available menu options are described in Section 1.5.3, “Supported In-Session Configuration Settings”.

The settings listed in Table 1.1, “In-Session Menu Options” can be configured during a session.

Table 1.1. In-Session Menu Options